Statistics

Facility Statistics

The Key Performance Indicators for the EPSRC National Research Facility for Advanced Electron Microscopy are as follows:

• Percentage of user enquiries responded to within 5 days

• Percentage of access requests responded to within 8 weeks

• Percentage of training requests responded to within 1 month

• Percentage of training requests delivered within 3 months

• Number of user complaints (expressed as a percentage of the total number of user approvals made within the period)

• Percentage of instrument uptime per microscope within the reporting period    (Note:  the contractually-defined 100% facility uptime = 365 user days a year over 2 instruments, i.e. an annual average of 182.5 user days per microscope. Instrument uptimes of more than 100% indicate additional days released to the user community in excess of the contractually agreed Service Capacity)

• Percentage of access costs recovered by year 3 (target - not a binding Service Level)

• Percentage of access costs recovered  by year 5 (target - not a binding Service Level

• Number of scientific communications

• Number of outreach and publicity activities

Additional reported figures:

• Number of new users;

• % of non-consortium users PIs making proposals;

• Total number of proposals submitted;

• Number of off-site 8 hour user days.